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Frequently Asked Questions

Everything you need to know about our services. Can't find an answer? Chat to our team.

Yes. We monitor flight arrival times closely to manage timing and expectations for a smooth pickup. Here’s how it works:

  • Monitoring: We track the customer’s flight and monitor for delays or early arrivals.
  • Arrival alignment: The driver aims to match the pickup with the actual flight landing time, adjusting the pickup window if the flight is delayed.
  • No-show criteria: If the flight is cancelled, lands at a different airport, or arrives the next day (instead of the same day), we treat the customer as a no-show unless we have explicit alternative pickup instructions from the customer.
  • Contingencies: In cases of cancellation or major changes, we notify the customer and proposed alternative arrangements (e.g., rescheduling, different pickup point) based on the latest information.


Bulletin: Buffer Time for Airport Pickups

We understand that travel plans can be unpredictable. To ensure a smooth pickup experience, Customers include a buffer time with every flight arrival.

  • * What this means: A buffer time is added to the flight's scheduled arrival time to determine the pickup time.
  • * Example: If your flight is scheduled to arrive at 2:00 PM and you request a 30-minute buffer, the pickup time will be 2:30 PM.
  • * Purpose: The buffer accounts for potential delays in landing, baggage claim, or other unforeseen delays, reducing stress and wait times for you.

How it works

  1. Customer provides the flight details (airline, flight number, and scheduled arrival time).
  2. A buffer duration (e.g., 15, 30, or 45 minutes) is selected and applied.
  3. The system computes the pickup time by adding the buffer to the scheduled arrival time.
  4. If the flight arrival time changes, the buffer-adjusted pickup time updates accordingly (subject to any latest status notifications).

Quick Calculation of Pickup time

  • * Scheduled arrival: 2:00 PM
  • * Buffer: 30 minutes
  • * Pickup time: 2:30 PM

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