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Frequently Asked Questions

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Yes. We monitor flight arrival times closely to manage timing and expectations for a smooth pickup. Here’s how it works:

  • Monitoring: We track the customer’s flight and monitor for delays or early arrivals.
  • Arrival alignment: The driver aims to match the pickup with the actual flight landing time, adjusting the pickup window if the flight is delayed.
  • No-show criteria: If the flight is cancelled, lands at a different airport, or arrives the next day (instead of the same day), we treat the customer as a no-show unless we have explicit alternative pickup instructions from the customer.
  • Contingencies: In cases of cancellation or major changes, we notify the customer and proposed alternative arrangements (e.g., rescheduling, different pickup point) based on the latest information.


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