Looking for help? Here are our most frequently asked questions.

Yes. We monitor flight arrival times closely to manage timing and expectations for a smooth pickup. Here’s how it works:

• Monitoring: We track the customer’s flight and monitor for delays or early arrivals.
• Arrival alignment: The driver aims to match the pickup with the actual flight landing time, adjusting the pickup window if the flight is delayed.
• No-show criteria: If the flight is cancelled, lands at a different airport, or arrives the next day (instead of the same day), we treat the customer as a no-show unless we have explicit alternative pickup instructions from the customer.
• Contingencies: In cases of cancellation or major changes, we notify the customer and proposed alternative arrangements (e.g., rescheduling, different pickup point) based on the latest information.